PRIVACY & Resort
As a member, owner or guest with Diamond Resorts International® (“DRI”), you are in
complete control of your travel-planning needs. This includes controlling the use of information and certain data you provide to DRI.
The bottom line is that we respect and will continue to respect the privacy of our customers who choose DRI.
Because protecting your privacy is important to us, DRI has implemented a data protection policy so that you fully understand:
- What personal information is held about you and how the information will be used.
- With whom the information will be shared (if anyone).
- How to opt out of e-mail updates
- How to access your information (including how to update or correct inaccuracies)
- What safeguards are in place to protect your information
- Other information about your privacy
You have the right to request details of certain data we hold about you and to have any inaccuracies corrected.
What personal information is held by DRI and how is this information being used?
If you are a DRI member, owner, own a timeshare interest at a DRI-managed resort, or reserve accommodations at
our resorts as a non-owner or non-member, you provide your name, address, telephone number and e-mail address as part of our registration
process to create a unique login name and password. This information is collected on the registration form for several reasons including:
(i) personal identification; (ii) to complete reservations, save points, make payments; (iii) to allow us to contact you for customer
service, if necessary; and (iv) to customize the content of our site to meet your specific needs. In addition, your e-mail address is
collected to send you an e-mail message confirming your new registration and each savings request, payment or reservation you transact
online. As an owner, member or guest you will occasionally receive updates from us about discounted availability, special offers, new
services and products which may be of interest to you and other noteworthy news items.
This information may be provided by letter, e-mail, telephone or any other reasonable means of communication. If
you do not wish to receive such information, please notify us:
- In Europe by writing to our Customer Services Department at Citrus House, Caton Road, Lancaster, LA1 3UA, by telephoning our Customer Services
Department at 0845 3590010, or by e-mailing our Customer Services Department at firstname.lastname@example.org
- In the United States by writing to our Customer Service Department at 10600 W. Charleston Blvd, Las Vegas, Nevada 89135, by telephoning 877.374.2582,
or by e-mailing our Customer Services Department at THEClub@diamondresorts.com. Alternatively, you can opt-out of our e-mail communications
by ticking the opt-out box at the bottom of any e-mail received from Diamond Resorts International®.
Browser Data, Cookies and other Web Technologies
Like many websites, this website uses automatic data collection tools, such as cookies, to improve your
user experience. Cookies are elements of data sent to your browser which can then be stored on your computer. Although you may
disable cookies in your browser and still access and use this website, disabling cookies may prevent you from taking advantage
of certain features on the website.
This website uses Google Analytics (“GA”) and Inspectlet to collect data activity. GA may be used for
Display Advertising. By using Ads Settings, visitors can opt-out of GA for Display Advertising and customize Google Display
Network ads at the following link: http://www.google.com/policies/technologies/ads/. This website also uses Remarketing with
GA to advertise online. Third-Party vendors, including Google, may show ads on sites across the internet. This website and
third-party vendors, including Google, use first-party cookies (such as the GA cookie) and third-party cookies (such as the DoubleClick cookie)
together to inform, optimize, and serve ads based on someone’s past visits to our website; report how ad impressions, other uses of ad services,
and interactions with these ad impressions and ad services are related to visits to this website. Inspectlet tracks IP addresses, session lengths,
and starting pages. Visitors can visit http://www.inspectlet.com/optout for opt-out options.
Some web browsers may let you enable a "Do Not Track" feature that sends signals to the website you
visit, indicating you do not want your online activities to be tracked or engage in other types of data collection. These are
segments of computer code that communicate with a website similarly to cookies. However, this is different than blocking or
deleting cookies, as browsers with a “do not track” feature enabled may still accept cookies. This website does not currently
Owner/Member and Non-Owner/Non-Member Profiles
Members, Owners, Non-Members and Non-Owners can choose to provide DRI with credit-card information. This
information is primarily used to assist in making payments quickly without having to type in the same information repeatedly.
Sweepstakes and Contests
DRI frequently sponsors sweepstakes and contests to give members/owners and non-members/non-owners the
opportunity to win great travel prizes. Information collected by DRI for such contests can include contact information and survey
questions. Contact information is used to notify contest winners, and survey information is used to develop promotions and product
improvements to DRI.
DRI values opinions and comments from members, owners and guests so we frequently conduct online surveys.
These surveys are entirely optional for all members, owners and guests. Typically, the information is aggregated and used to make
improvements to DRI products and services and to develop appealing content, features and promotions for owners. Survey participants
are anonymous unless otherwise stated in the survey.
DRI collects IP addresses to help diagnose problems with our servers and for system administration.
Like many other websites, our servers automatically record information about your IP address, which
ads you click on, the page that directed you to our website, and the browser type used while accessing our website. A server
log stores the information collected so it can be analyzed.
Who will the information be shared with, if anyone?
Our affiliates include companies that are subsidiaries and affiliates of Diamond Resorts Corporation
and Diamond Resorts (Europe) Limited. Your information may be shared with any of our affiliates. Other than to Interval International
Inc. and its subsidiaries, data will not be made available to companies outside our group for marketing purposes although it may be
necessary, from time to time, to release information about you (including sensitive information such as a medical condition, disability
or a dietary requirement) to external suppliers such as airlines/car hire companies to enable a comprehensive service be provided to
you and to process the transaction information. Please also be advised that all airlines are now required by laws introduced in the
US and other countries to give cross border control agencies access to customer data. Accordingly any information held about you and
your travel arrangements may be disclosed to the customs and immigration authorities of any country in your itinerary. The data of European
Members of THE Club may also be supplied to First National Trustee Company Limited, an Isle of Man based company (whose details are set
out in the Deed of Trust) in order to enable it to perform its supervisory and regulatory functions
We do not sell individual customer names or other private profile information to third parties and have no intention
of doing so in the future. Occasionally, DRI will hire a third party to act on our behalf for projects such as market-research surveys and
contest-entry processing and will provide information to these third parties specifically for use in connection with these projects. The
information we provide to such third parties is protected by a confidentiality agreement ensuring that it is used solely for completing the
specific project. See "What other information should I know about my privacy?" below.
We may collect information from you that is not Personally Identifiable Information (“PII”) such as the date and time
you visited the website, the web browser you used, and the page you visited that directed you to our website. This non-PII is collected and
analyzed to determine how you found out about us, your interests in our products and services, and how to improve our website. We may also
collect information from your activities on the website and other websites for the purpose of generating advertisements according to your
interests and preferences. This may result in our ads being displayed on participating websites based on your browsing activity. This is
achieved by allowing third party advertising companies to access things like cookies, IP addresses, and server logs.
Some of the non-PII collected may be combined with your PII to further enhance your experience while on the website.
Although we do not share your information with anyone other than those described above, external third parties may use their own tracking
software which collects information about you through the website. WE HAVE NO CONTROL OVER WHAT INFORMATION SUCH THIRD PARTIES ACCESS, AND
HAVE NO RESPONSIBILITY OR LIABILITY FOR ANY TRACKING, DATA COLLECTION, OR OTHER ACTIVITIES OF SUCH THIRD PARTIES.
How to access your information (including how to update or correct inaccuracies)
Please contact us at THEClub@diamondresorts.com or please notify us by writing to our Customer Service department
at 10600 West Charleston Blvd, Las Vegas, Nevada 89135
What safeguards are in place to protect the loss, misuse or alteration of your information?
The data provided by you will be treated as confidential and security measures have been implemented to prevent
unauthorized processing. All information you provide to DRI is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven
coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. While we endeavor to maintain
the confidentiality of all material submitted that is marked as confidential by the submitter, we cannot accept, and hereby expressly
disclaim any liability from losses relating to the unauthorized disclosure or interception via the Internet of any information that you
What other information should I know about my privacy?
In addition to the circumstances described above, DRI may disclose member, owner, non-member and non-owner information
if required to do so by law, court order, as requested by other government or law enforcement authority. DRI may also disclose member, owner,
non-member and non-owner information, if, in good faith, we believe that disclosure is necessary or advisable including, without limitation,
to protect the rights or properties of DRI or in order to identify, contact or bring legal action against someone who may be causing interference
with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities. Any material changes
DRI will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. By visiting this website, you acknowledge
to use this website after such changes, you signify your acceptance of the changes.
Under age 13: If you are under 13 years of age, please do not send any information about yourself, including your name, address
or e-mail address. If we discover that we have collected any personally identifying information from a child under the age of 13, we will remove that
information from our database as soon as possible.
Ages 13-21: You must be at least 21 years old in order to submit any information, participate in any online sweepstakes or contests,
or reserve a stay.